Regulations

TERMS AND CONDITIONS OF USE OF SERVICES UNDER THE MULTI.LIFE PROGRAMME

These Terms and Conditions are valid until 13.02.2025.

§ 1. General Provisions

The capitalised words and phrases used in these Terms and Conditions shall have the following meanings:

1. Benefit Systems – Benefit Systems S.A., with its registered office in Warsaw, at the following address: Plac Europejski 2, 00-844 Warszawa, entered in the register of entrepreneurs of the National Court Register (KRS) kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under No. KRS: 0000370919, Tax Identification Number (NIP): 836-16-76-510, Statistical Number (REGON): 750721670, e-mail: bok@benefitsystems.pl.
2. Service, Multi.Life Service – a personal product issued by Benefit Systems granting the User the right to use the services specified in the Multi.Life Programme which are available for the given type of the Service. The Service shall only be released in the electronic format (as a Multi.Life Service number).
3. Customer – an entity which has enabled the User to use the Multi.Life Programme or the MultiSport Programme.
4. Partner – an entity which provides services to the Users as part of the Multi.Life Programme on the basis of a contract with Benefit Systems.
5. Employee – a natural person who is an employee of the Customer under a contract of employment or one who collaborates with the Customer under a contract of mandate, task-specific contract, cooperation agreement, service contract or on a different legal basis.
6. Multi.Life Programme – a programme comprising a selection of wellbeing services customized by Benefit Systems for the Customer and provided to the Users. A User may only participate in the Multi.Life Programme if the Customer has enabled him/her to use the Multi.Life Programme. The detailed scope of services available for different types of Multi.Life Services is specified on the Website.
7. MultiSport Programme – a programme comprising a selection of sports and recreation services customized by Benefit Systems for the Customer and provided to the Users. A User may only participate in the MultiSport Programme if the Client has enabled him/her to use the MultiSport Programme. The detailed scope of services available for different MultiSport card types is specified on the Website.
8. Terms and Conditions – these terms and conditions.
9. Terms and Conditions of Electronic Services – “Terms and Conditions of Electronically Supplied Services of Benefit Systems S.A.” as available in the dedicated tab of the Multi.Life Platform.
10. Multi.Life Platform – website available at Multi.Life.com.pl, which is a collection of services and functionalities available to the Multi.Life Service User after registration and logging into the Multi.Life Platform, and a set of User data and settings related to operation of services after logging in; the rules of using the Multi.Life Platform are laid out in separate Terms and Conditions of Electronic Services.‍
    1. ‍Website – the website available at www.benefitsystems.pl.‍
    2. User – every person using the Service on the terms and conditions stipulated in these Terms and Conditions.

§ 2 Terms of Service Use

1. Benefit Systems shall be the Issuer of the Service. The Multi.Life Service can only be obtained through Benefit Systems (or another member company of the Benefit Systems Group with which Benefit Systems has concluded a cooperation agreement).
2. The Service shall, during the period of its validity, authorize the User to use the services provided by Benefit Systems and the Partners as listed for a specific Service type on the Website.
3. The Service shall be personal and may not be made available to third parties. The Service may not be traded to a third party in any form whatsoever. Users are forbidden to use the Service with the intention to earn money. Only one Multi.Life Service of a given type may be held by a single User.
4. The User shall be fully free to apply for a Service and participate in the Multi.Life Programme, i.e. it shall be within the User’s sole discretion to apply or submit applications for other Users entitled to participate in the Multi.Life Programme (e.g. accompanying persons).
5. A User who is an Employee and applied to participate in the Multi.Life Programme, may also submit applications for other Users (i.e. accompanying persons) exclusively to participate in the Multi.Life Programme but may not submit applications for other Users to participate in the MultiSport Programme unless the agreement with the Customer provides otherwise.
6. The User may resign from the Multi.Life Programme at any time subject to the terms and conditions of the agreement with the Customer. In order to resign from the Multi.Life Programme, the User may contact the Customer or Benefit Systems at contact details specified in § 4.4 below or, if the User has access to the eMultiSport Platform, he or she may effect the resignation through the Platform.
7. Cancellation of participation in the Multi.Life Programme during the settlement period specified in the agreement with the Customer causes deactivation of the User’s Service at the end of the settlement period in which the cancellation was made by the User. If resignation from the Multi.Life Programme is made by an Employee User, such resignation is equivalent to simultaneous resignation from the Multi.Life Programme by other Users who have been added by that Employee User to the Multi.Life Programme (i.e., accompanying persons), unless the agreement concluded with the Customer provides otherwise.
8. In the event that an unauthorized individual gains access to the Service, Benefit Systems shall be immediately notified at the following address: bok@benefitsystems.pl.
9. Benefit Systems shall have the right to deactivate the Service in the event of a breach of these Terms and Conditions of Use by the User (or other Users added by that User) or in the event that the fee for the User’s participation in the Multi.Life Programme is not received in accordance with the agreement with the Customer. The User and the Customer shall be notified of the deactivation of the Service in the event that the use thereof is deemed contrary to these Terms and Conditions of Use.

§ 3 Terms of Access to Multi.Life Services

1. A User who registers with the Multi.Life Programme shall receive, before the beginning of the first settlement period, the Multi.Life Service number at the e-mail address provided during the registration process (the Service shall not be issued as a traditional plastic card).
2. The up-to-date range of Services available for a given type of Multi.Life Services is published on the Website.
3. In order to use the online Services, the User should register and log in to the Multi.Life Platform by providing the Multi.Life Service number in the registration form (and other data in accordance with the rules set out in separate Terms and Conditions of Electronic Services.
4. In the event that the User has already registered on the Multi.Life Platform, he or she should log in to their account on the Multi.Life Platform and enter the Multi.Life Service number in the appropriate box (and other data in accordance with the rules set out in separate Terms and Conditions of Electronic Services). After entering the Multi.Life Service number correctly, the User shall be granted access to Services of a given type of Multi.Life Services.
5. A User who does not have an account on the Multi.Life Platform cannot use the online Services. The Multi.Life Platform may be used under separate rules laid down in the Terms and Conditions of Electronic Services. Moreover, some of the Services available as part of the Multi.Life Service may be provided to the Users on the basis of separate terms and conditions of use defined by Benefit or by Partners of which the User shall be informed in each case prior to starting to use a service.
6. A resignation by the User from an account on the Multi.Life Platform which enables the use of online Services available is not equivalent to resignation from the Multi.Life Programme. In order to resign from the Multi.Life Programme, the User shall follow the instruction in § 2.6 of these Terms and Conditions.
7. The User may use the Multi.Life Service on not more than 4 devices (computer, tablet, phone etc.), which means he or she may log in to his or her account on the Multi.Life Platform which makes it possible to use online Services from not more than a total of 4 different devices.

§ 4 Final Provisions

1. The User may submit complaints to Benefit Systems with regard to the use of the Multi.Life Programme or the Service (including an application for the Service). A complaint may be submitted in electronic form and e-mailed to Benefit Systems at: reklamacje@benefitsystems.pl, or in writing and sent to the following address: Benefit Systems S.A. Plac Europejski 2, 00-844 Warszawa, with a notation “Reklamacja Usługa Multi.Life” [Multi.Life Service Complaint]. The complaint should include the User’s name and surname, Service number, a description of the problem, and a request for a specific action to be taken by Benefit Systems (the User’s request). Benefit Systems shall, without unnecessary delay, within 14 days of the receipt of the complaint, process and respond to such complaint to the User’s e-mail or postal address, depending on the manner in which the complaint has been submitted, as specified in the complaint.
2. Users who are consumers shall be advised by Benefit Systems of the possibility to have recourse to out-of-court complaint and redress methods. The rules of access to these procedures are available at the registered offices or on the websites of entities authorised to deal with out-of-court resolution of disputes. The entities include in particular consumer ombudsmen or Provincial Inspectorates of the Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection. Benefit Systems would like to inform you that there is an online system for resolving disputes between consumers and traders in the EU (the European Online Dispute Resolution (ODR) platform) available at http://ec.europa.eu/consumers/odr/. Benefit Systems shall not resort to out-of-court resolution of consumer disputes as referred to in the Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes.
3. These Terms of Use shall not restrict or waive any consumer rights of the Users as inuring to them under unconditionally applicable laws.
4. Information connected with the use of the Multi.Life Programme or the Service may be obtained by writing to bok@benefitsystems.pl, writing to the address of Benefit Systems S.A.: Plac Europejski 2, 00-844 Warszawa, with a notation “bok – Produkt Multi.Life” [customer service - Multi.Life Service] or by calling the helpline on (22) 242 42 42. The call will be charged at the operator’s rate applicable to domestic calls.
5. Users’ personal data shall be processed in compliance with the applicable laws to the extent necessary to perform the service under the Multi.Life Programme, on the basis of the User’s declaration of consent to processing of his or her personal data to be submitted prior to applying for the Multi.Life Programme. Detailed information on personal data processing may be found at https://www.benefitsystems.pl/polityka-prywatnosci/. Questions concerning personal data protection should be submitted by e-mail at daneosobowe@benefitsystems.pl, by phone at (22) 242 42 42, or by mail to: Benefit Systems S.A.: Plac Europejski 2, 00-844 Warszawa, with a notation “Dane osobowe” [Personal Data].
6. Protection of the Service number against unauthorized access shall be the responsibility of the User.
7. Benefit Systems reserves the right to amend these Terms and Conditions with a notice of 14 days. Users shall be notified of any amendments to these Terms and Conditions. In addition, information about a change in the content of these Terms and Conditions along with a list of the amendments made shall be posted on the Website. If the User does not accept amendments to the Terms and Conditions, he or she may resign from the Multi.Life Programme at any time in accordance with the rules laid down in the agreement with the Customer (to this end, the User may contact the Customer or Benefit Systems at contact details specified in Article 4.4 above or, if the User has access to the eMultiSport Platform, he or she may effect the resignation through the Platform). The Terms and Conditions and any amendments hereto are available on the Website in the Terms and Conditions of Use.
8. These Terms and Conditions shall enter into effect on 14 February 2022.